Birch Gold Review

birch gold logo
Phone Support800-355-2116
BCA Accredited RatingAAA (On a scale of AAA to F)
BCA Complaints0
BBB Accredited RatingA+ (On a scale of A+ to F)
BBB Complaints0
TrustLink Reviewstl_5stars_lg(Based on 30+ Reviews)
IRA Transfer Process7 Days
401(K) Rollover Process21-28 Days
Metals Delivery7-10 days
Setup Fees$90
Annual Admin FeesNot Disclosed
Annual Storage Fees$160
Preferred CustodianSelf-Directed IRA Services
Preferred DepositoryDelaware Depository
Min Purchase Amount$10,000
Physical IRA Application
Digital IRA Application
U.S. Mint Listed Dealertick
ICTA Membershipcross
TRUSTe Verifiedcross
Norton Securedcross

Precious metals such as gold and silver have offered respite from fluctuating economic conditions for ages now, helping people the world over to protect as well as maximize the value of their earnings. Given the reviving interest in investing in expensive metals, several companies have come forth with lucrative precious metal products, including IRAs. Birch is one such company dealing with precious or rare metals and IRAs, apart from enabling rollovers from traditional pension plans. Let’s take a look at what the company has in store for potential investors.

Birch Gold Review

This Burbank-based company caters to the needs of both IRA and non-IRA investors looking to invest in costly metals, in their physical form. BG prides itself on its market experience, expert staff and excellent customer service, which enable investors to choose a suitable investment option that best meets their financial goals.


bars-coinsBirch deals in both physical metal coins, as well as precious metals-backed IRAs.

  • Coins

BG features an array of American and Canadian gold and silver coins of different denominations, from verified mints such as the Canadian and US Mints. Though details featured at the Ripoff Report site say that Birch does not deal with coins from Mexico or the Third World countries, we were able to find the South African Krugerrand listed on the site. The company utilizes grading services offered by Professional Coin Grading Service (PCGS) and the Numismatic Guarantee Corporation (NGC), to assess the authenticity, condition, weight and precious metal content in the coins. Value appraisals are based off the London fixed market rates. Birch buys its products wholesale and sells them at both retail and wholesale markets.

  • Gold IRAs

Investments with Birch are not subject to any minimum limits. Gold IRAs are setup within 24 hours, and account transfers are effected within three days of request. All orders are insured, and the physical metal is delivered to the investor or the depository service provider (Delaware Depository) in 7-11 days from the account being funded.

Free structure for gold IRAs seems reasonable, with annual fees set at $260, including admin and storage costs.

Given the fact that coins are thoroughly assessed, it is easier for gold IRA holders to expand their investment portfolios with high-quality gold products that cater to IRS requirements.


Moving on to ratings from the three industry watchdog institutions, it definitely seems that Birch figures in their good books.

BBB previously rated Birch “A+;” however, the next round of ratings is currently underway. There are no pending complaints with BBB since this March.

BCA, however, gives the firm a AAA rating. Yet again, there are no complaints against the firm from its clients.

Finally, TrustLinks awards a 5-star rating to Birch, with the site having 27 reviews posted.

All look fine on the ratings front; however, investors should understand that investing in precious metals definitely needs more work than to simply go by these ratings.

Customer Reviews

A very interesting factor that caught our attention was the fact that there have been no traces of dissatisfaction from clients recorded with BBB, BCA and TrustLink – an impeccable performance! The reviews on sites such as Yelp and Trustpilot are simply loaded with praises. However, there have been reports on products being overpriced, clients steering towards collectibles, and some reluctant customer service.

Ripoff Reports

ripoff reportThis specific report at Ripoff goes on to highlight that gold coins have been reportedly overpriced by up to 30 % when compared to competitor products; bullion bars too are marked up. Customer service representatives who handle queries are totally ignorant about the product pricing, buy back and other common queries that the clients may have. And, to top it all, the complaint goes on to reveal that the gold investment kit from BG is simply a well-designed brochure loaded with nothing but pictures.

The report has been verified as a part of Corporate Advocacy Business Remediation & Customer Satisfaction Program and subsequently, Birch Gold has been awarded a positive rating. It is recognized as a firm that is committed to client satisfaction. The company, while refuting all these charges, is expected to resolve all customer queries amicably.


This report has not gone unnoticed. It is, in fact, visible that there is not much background information about the company or its owners/promoters on the website, or anywhere else on the Internet. The investment kit reportedly lacks comprehensive information on product offerings.

Birch Gold has, on the other hand, reportedly modified their quality control measures and communication protocols to stay in touch with customers throughout the metal procurement process, and address post-transaction concerns, if any.


Given the mixed reactions, investors better carefully investigate the company and its offerings, and checkout trusted and competitive alternatives from our exclusive reviews on some other gold IRA firms, before deciding to invest in precious metals with Birch Gold.

What the Others Say about Birch Gold…

TrustLink News for Birch Gold Group
Larry V. posted a review

My name is Larry Vagedes (May 28, 2016 ) wanted to write a few lines to let you know how nice and helpful Natalie Vu and Jake Kennedy was to me. I had a lot of questions I got the answers. which tells me these people know this business. It was my pleasure dealing with them. Thank You Larry Vagedes Read More ». . . read more Fri, 27 May 2016 00:00:00 GMT

Eduard O. posted a review

Very satisfied with my purchase from Birch Gold Group. Thanks to Sam and Susan. They were really patient in explaining to me how to transfer my 401k into a gold IRA. It took some time to move the money over iinto my new account, but Susan was excellent at keeping me up to date on the status. I've been nervious about the stock market for a few years now. So now that my retirement is out of there and into gold (plus some silver) I'm feeling much more confident in my money! Thank to everyone at... Read More ». . . read more Wed, 30 Mar 2016 00:00:00 GMT

Kevin T. posted a review

I originally wrote a negative review about this company, but I was 100% wrong. Birch Gold Group proved itself to be very honorable and resolved my complaint. I apologize to this company for jumping to the conclusion that they were less than ethical and I would like to specifically commend Vince Miller and Philip Patrick for their professionalism and assistance in resolving my issue. Read More ». . . read more Wed, 30 Mar 2016 00:00:00 GMT

Jeff S. posted a review

Birch Gold was recommended to me by a good friend who is one of the brightest people I know. I recently rolled over a retirement fund to a precious metal storage IRA with the assistance of Birch specialists. Considering the complexity of my particular funds and needs I was so impressed with the top level degree of service and care that I was given. In particular I found that Natalie Vu who helped me set up the IRA, and Jake Kennedy who presented me with portfolio options to be most profession... Read More ». . . read more Wed, 07 Oct 2015 00:00:00 GMT

Tyler B. posted a review

I just bought some gold from Birch Gold Group and received it at my house only yesterday. I had no issues and the process was pretty simple and straightforward. They walk you through the whole thing and I always felt like Birch was there to make sure I had no problems and that everything went smoothly. Class enterprise with class professionals. Read More ». . . read more Tue, 19 Aug 2014 00:00:00 GMT

Anna C. posted a review

As someone who is exploring options for my IRA, I have to say I wholeheartedly recommend contacting Birch Gold and discussing the possibility of rolling over into precious metals. I only recently decided to roll over my IRA to precious metals, but after having lengthy discussions with Phillip, I have to say I feel confident and pleased with my decision. He talked me through the whole process and didn't pull any cheap sales tactics like I have dealt with in the past. he was polite and was de... Read More ». . . read more Fri, 15 Aug 2014 00:00:00 GMT

Paul S. posted a review

I've been looking to purchase precious metals for quite some time and after recently pulling together enough money, it was a relief to work with someone like Will from Birch Gold. I guess Birch Gold does a lot of work with gold IRAs, but my experience was just to purchase physical gold and silver. Talking with Will several times helped me figure out what I really wanted with my purchase and which bullion to buy. It's safe to say that I'm on way to becoming a real believer in gold. Kudos to... Read More ». . . read more Thu, 14 Aug 2014 00:00:00 GMT

David S. posted a review

I wasn't necessarily expecting a difficult experience, but Birch Gold really went above and beyond to make sure I was a satisfied customer. I only made my final decision to buy gold after some discussion with Mark Matthews, he took me through all the benefits and functions of gold and really validated my decision to purchase the metal. Actually buying the gold was quick and simple, I am definitely not unhappy with my experience. I even got a call from Cynthia after the whole process to make... Read More ». . . read more Mon, 11 Aug 2014 00:00:00 GMT

Rebecca P. posted a review

My husband and I had been considering a lot of options for our IRAs and we'd been seeing a lot of advertisements for gold IRAs and decided it would be a good idea to purchase some precious metals. We got in touch with Gordon at Birch Gold and he along with a few other specialists helped us roll over a portion of our IRAs into gold. He spelled everything out for us loud and clear and made sure we were comfortable with our decision. He was so polite and proficient, it was obvious he had been... Read More ». . . read more Fri, 08 Aug 2014 00:00:00 GMT

Andrew M. posted a review

I had always thought about investing in precious metals, and recently I finally had the money to buy what I was looking for. I talked with David at Birch Gold and he was beyond helpful in guiding me through the entire process and made sure I was completely comfortable with my purchase. I know buying gold isn't for everyone, but if you do buy it, I highly recommend using Birch Gold. They were quick and easy, exactly what I was looking for. Read More ». . . read more Wed, 06 Aug 2014 00:00:00 GMT

Laila H. posted a review

From the first time I contacted the Birch Gold Group until my transaction was complete, the service that I received was excellent. Guy explained the ins and outs of how I could change my 401k into gold, he explained all of the options and then helped with all of the paperwork. The people over there who handle all of their IRAs made it very very easy. Its clear there's a reason they have a good reputation, if other customers as well as I was they have earned it. I would recommend them to any... Read More ». . . read more Tue, 05 Aug 2014 00:00:00 GMT

Mark R. posted a review

Huge thanks to Craig at Birch Gold for helping me rollover some of my IRA into gold. I must have seemed clueless when I first called, but Craig patiently answered all of my questions. Craig explained to me the process step by step and really made me feel secure with my decision to purchase gold. I was a little unsure at the start of the process, but Craig's professionalism and courtesy have made me one satisfied customer. I look forward to continuing my experience with Birch Gold. Read More ». . . read more Tue, 29 Jul 2014 00:00:00 GMT

Jay S. posted a review

Thank you very much for helping me with my recent purchase of gold and silver. You were courteous and patient with me, I know I asked alot of questions and needed you to walk me through the steps many times, but you were very patient. It made me feel very comfortable with my purchase. I got my delivery a few weeks ago and was happy to get a call from Cynthia who made sure everything had gone as expected. Of course it did! A very pleasant experience. I don’t know when Ill be able to buy more... Read More ». . . read more Fri, 25 Jul 2014 00:00:00 GMT

Geoffrey C. posted a review

I bought from birch gold a few months ago. It was a good experience, and I got my silver delivered to my house a week or two later. A couple of weeks after that someone from the company called me back to make sure my experience was good, I was a little surprised to get a call like that, but it was welcome. I was glad to provide my feedback on the experience. I know that if I buy more silver, I will go back to birch gold group. Thank you very much. Read More ». . . read more Fri, 18 Jul 2014 00:00:00 GMT

Randall H. posted a review

Ive been seeing alot of advertising recently about gold IRAs, how to move my old 401k over to precious metals, there were alot of people out there promoting it. I knew it made sense for me to do it but I’ll be honest, I didn't know where to start or who to start with. I talked with a few companies but David at Birch was so friendly and patient with me, the company felt like the best one to go with. Then once I decided to go with Birch, the process was so fast and easy. They have a team that... Read More ». . . read more Wed, 16 Jul 2014 00:00:00 GMT

Luke H. posted a review

I first bought some gold from Dennis at Birch Gold back in 2012. Since then I've made several more purchases. Throughout the years, Dennis has been nothing but professional and helpful. He calls every once in a while to let me know what is happening with my metals and what the market is looking like. I'm not always ready to buy but he still takes the time to keep me up to date. I really appreciate it, and it is definitely what has kept me coming back. Read More ». . . read more Wed, 16 Jul 2014 00:00:00 GMT

George E. posted a review

If you are thinking of buying precious metals, I would recommend that you buy from Birch Gold Group. I had some good conversations with them and explained my situation, they made some recommendations of what I could buy and provided some good documentation. The people there are very knowledgeable. You can't go wrong. Very good company. Read More ». . . read more Mon, 14 Jul 2014 00:00:00 GMT

Jaynie M. posted a review

I am so happy to have invested my IRA in gold and Im so happy that I did it with Birch Gold! For a long time I had been hearing about how I can invest gold in my IRA and I knew that had to be better than the stocks I had before. I can't afford to lose more money like in 2007, I'm too close to retiring now. Even though stocks are moving higher again, the gold feels a lot more secure. Thanksfully I started talking to Stu and Jake, they patiently answered all of my questions (I had a lot of th... Read More ». . . read more Thu, 10 Jul 2014 00:00:00 GMT

Eric B. posted a review

Thank you to Gordon for wokring with my wife and me to buy gold for our IRA. I was not so sure about how the whole process worked when we started, I thought there would be a lot of work involved from us. But Gordon and the others at Birch Gold did almost everything. I can not believe we waited so long to do this, I am now much more comfortable with gold in our retirement accounts instead of what we had before. Read More ». . . read more Wed, 09 Jul 2014 00:00:00 GMT

Jacob H. posted a review

I would highly recommend the Birch Gold Group to anyone who is interested in purchasing preciuos metals. I found them online and gave them a call. I was already pretty sure what kind of coins i wanted to buy, but it was still very helpful to talk to Phillip, as he explained how each one differs, and what there various benefits were. After a few conversations, I made my choices and placed my order. Just a few weeks later, the coins arrived. I know I'll be buying more in the future, and I kno... Read More ». . . read more Mon, 07 Jul 2014 00:00:00 GMT

Mel S. posted a review

I shopped for the lowest cost for purchasing silver and gold assets. A tedious process to say the least. That experience took me to "Birch Gold Group" in California. Jake Kennedy, (800) 355-2116, provided me with the best transaction price. I appreciated the no BS approach while educating me as to the opportunities available. No Cracker Jack Prize, come-on gimmicks, i.e., free coins, Christmas presents, Birthday cards, just the lowest transaction percentage cost above the market p... Read More ». . . read more Mon, 24 Mar 2014 00:00:00 GMT

Derek F. posted a review

I've been thinking of putting some money into gold for years now and finally decided to take some action a few months ago. I had been talking to Birch Gold since late last year, and I'm glad to say that I finally have made the move! David has been really great to work with, he and Phil walked me through a lot of the process and then Jay helped finish up by creating my new IRA. I thought this would be a complicated process, and maybe on my own it would have been, but those guys made it reall... Read More ». . . read more Sun, 26 Jan 2014 00:00:00 GMT

Virginia H. posted a review

Just a quick thank you to everyone at Birch Gold for helping me get my 401k out of the fund it was in -- the same one that lost me thousands and thousands of dollars a few years ago -- and into an IRA in gold. I had no idea I could even do that, but then I saw an ad for Birch Gold that promoted a gold IRA, and I knew I had to do my research. Sure enough, it's like it sounds. You can put real gold into an IRA! So out of the mutual fund I was in and into gold. The process was super easy, I wo... Read More ». . . read more Thu, 05 Sep 2013 00:00:00 GMT

greg posted a review

I just wanted to say the Scott Anderson did a very good job on my account. Throughout the process Scott was engaged and went out of his way to make sure I was comfortable. This is a professional outfit with some good people working there. Read More ». . . read more Wed, 19 Jun 2013 00:00:00 GMT

David & Morgan L. posted a review

Mr. Miller was a pleasure to speak with and was very responsive to my concerns and questions. He completely explained the process and followed through on what he said he would do for us. I would recommend him to deal with. Read More ». . . read more Tue, 11 Jun 2013 00:00:00 GMT

Lenny M. posted a review

I recently made a purchase from Vince at Birch using funds from my IRA. I found Vince to be very easy to deal with. I am an experienced investor and I did not need a lot of hand holding. I pretty much knew what I wanted and I wanted someone who could get it done without a whole lot of hassle. Kudos to Vince and the support staff at Birch. Overall I am very satisfied with the whole transaction experience. Read More ». . . read more Thu, 23 May 2013 00:00:00 GMT

wade posted a review

During the time I purchased metals from Birch I was treated with courtesy and respect. The staff is professional and they go out of their way to help. They helped me move my IRA and put some gold and silver in the account. Sarah was wonderful to deal with and always took my calls. Their prices are competitive, but its their customer service that separates them from the rest. They aren't the first metals company I have dealt with but I have a feeling they will be the last. Keep up the good w... Read More ». . . read more Thu, 09 May 2013 00:00:00 GMT

Brian M. posted a review

I dont often take the time to comment on a company when I like doing business with them but I thought I would this time. Phil spent a good hour speaking with me about current events and physical gold. I owned gold shares through my brokerage firm and was thinking about getting into gold ETFs. Before I did that I did a bit of research and what I found scared me. Phil spent a lot of time with me on the phone and had a lot of good information. After verifying what he told me through other sour... Read More ». . . read more Wed, 01 May 2013 00:00:00 GMT

Elmer J. posted a review

THis is a good company to deal with. I made two purchases of coins from these people and was pleased with how easy they made it and their prices. I will recommend them to people I know. Read More ». . . read more Tue, 23 Apr 2013 00:00:00 GMT

Andy C. posted a review

I am probably not alone when I say that I had a bad experience in talking to a couple of gold and silver dealers over the past few years. I decided to put that aside and give these guys a shot since I had read some good things about them. I was not disappointed, these guys deliver on what they say and what they had to say was very good. I spoke with a gentleman named David, he was full of information but had a gentle way about him. Not pushy, not overbearing, just there to help it seemed. M... Read More ». . . read more Wed, 03 Apr 2013 00:00:00 GMT

Herb S. posted a review

After seeing one of Birch's advertisements I contacted them and spoke with David. After a long talk I felt comfortable enough to move my 401k into a self directed IRA and purchase an equal amount of gold and silver. David was not pushy and had a good amount of information. After that I dealt with Sarah who was in charge of making the transfer to the self directed IRA. I have no complaints at all with the way I was treated. I know I can be difficult but Sarah and David were patient and pleas... Read More ». . . read more Wed, 27 Mar 2013 00:00:00 GMT

Mike G. posted a review

I used Birch Gold for the purchase of silver for my IRA account. I am satisfied with their prices and the way they do business. I would recommend them. Read More ». . . read more Mon, 25 Mar 2013 00:00:00 GMT

Sam C. posted a review

I had a very good experience with Birch Gold. My adviser was very knowledgeable, helpful, and honest. I spoke with him while I was at work and he respected my time and did not use a ‘sales pitch’. I had had a terrible experience with another precious metals company. They were extremely pushy and left me with a bad taste in my mouth, however dealing with Birch has given me confidence that I chose the right company to purchase from. As long as this level of service is upheld I will have a lon... Read More ». . . read more Wed, 20 Mar 2013 00:00:00 GMT

Sally A. posted a review

I am a new client with Birch Gold, having started a self directed IRA account with gold coins purchased through Birch in January 2013. I have been very pleased with the level of service I have been given, their customer support team is on the ball. They were professional the whole time and answered all of questions completely. There was a hitch in the paperwork but Sarah worked it out for me and it didnt delay the funds transfer at all. Overall I recommend Birch Gold to anyone reading this... Read More ». . . read more Mon, 11 Mar 2013 00:00:00 GMT

Jarrett G. posted a review

I used Birch Gold Group to buy some gold and silver. I didnt have any problems and the deal went through smoothly. Birch is a good company and I recommend them. Read More ». . . read more Tue, 26 Feb 2013 00:00:00 GMT

Brad H. posted a review

I have bought and sold Silver coins about 7 times over the past 3 years. This last time I worked with Birch Gold. Very informed and experienced staff. Transaction went smoothly. I highly recommend this company and will be doing business with them in the future. Read More ». . . read more Fri, 15 Feb 2013 00:00:00 GMT

Linda D. posted a review

My husband and I are new to gold investments. The representative at Birch Gold was extremely helpful and fully answered all of our questions over a few days while we researched the various options. We were referred to Birch by a friend of ours, and we too had a great experience as the staff there is very easy to work with. Our gold coins came in, promptly and exactly as advertised. My next purchase will definitely be with Birch. Read More ». . . read more Fri, 08 Feb 2013 00:00:00 GMT

Arthur S. posted a review

I am very happy with the level of professionalism displayed by the staff at Birch Gold Group. Over the past few years I have been watching my IRA lose value year over year and I finally decided I had to take control back from my stockbroker and do something I knew in my heart was the right thing to do. I was a bit nervous venturing out on my own at first, however the people at Birch Gold Group were very informative and helpful, they made me feel very comfortable during the process of taking c... Read More ». . . read more Tue, 29 Jan 2013 00:00:00 GMT

Joe B. posted a review

Hello, I am writing this letter to inform you of the excellent performance we have received from our account representative at Birch Gold Group. We had a great time dealing with him when we opened an individual IRA with the trust company and purchased our gold from Birch Gold. Our questions were always promptly answered and all of the phone calls we placed to him were always answered. He has been amazing to deal with. He also has taken the time to give us market updates even after the transac... Read More ». . . read more Wed, 23 Jan 2013 00:00:00 GMT

Jerry L. posted a review

I called Birch Gold Group just after the new year and have already finished rolling over my 401k in to gold and some silver. They were all very helpful and worked quickly to get me set. I was a bit nervous doing everything over the phone but they were always available when I called and always did what they said. I would recommend this company highly. Read More ». . . read more Tue, 15 Jan 2013 00:00:00 GMT

Bob E. posted a review

Being new to investing in gold I was grateful to find people with the time and patience to answer all of my questions. I had a few conversations with my specialist before I was comfortable enough to make the decision to move my 401(k) into gold and silver. I appreciate the fact that there were no high pressure tactics and the information I received was very objective. Im glad I made the move and I am very happy with the results. Birch Gold will be my company of choice in the future as well. Read More ». . . read more Tue, 18 Dec 2012 00:00:00 GMT

Donald B. posted a review

I would like to thank Vince and Sarah for helping me put gold coins into my IRA. I completed the transaction about 2 weeks ago and was very happy with how it proceeded. From my first phone call with Vince I appreciated the fact that he was not pushy or ‘salesy’ and seemed like he really was there to help me. I spoke with him a couple of more times and then spoke with Sarah who helped me with the paperwork. My wife and I were able to complete the necessary paperwork in a day and the whole tran... Read More ». . . read more Sat, 15 Dec 2012 00:00:00 GMT

Cheryl S. posted a review

I am very grateful to Birch Gold Group for helping me roll over my retirement account into a self directed trust IRA. All of the staff at Birch was very helpful and great to deal with. They made me feel comfortable and helped me through the process. I sleep better at night now knowing my retirement funds are in solid gold and silver. I am happy to recommend them to my friends. Read More ». . . read more Fri, 14 Dec 2012 00:00:00 GMT

David S. posted a review

Great service, great prices, great people. Not much else to say except that dealing with them was a huge difference from what I experienced with other companies, in a very good way. Read More ». . . read more Wed, 12 Dec 2012 00:00:00 GMT

Stan M. posted a review

I saw an ad for Birch gold about getting some gold for my retirement account, I called them and we spoke about the different options I had. I was amazed that I could do this without incurring any taxes or penalties. I feel much better now that I can stop watching my portfolio dropping. Birch is a solid to deal with. Read More ». . . read more Thu, 06 Dec 2012 00:00:00 GMT

Charlie U. posted a review

I highly recommend buying gold or silver from the folks over at Birch. I placed a rather large order through them and was very happy with the way in which it was handled. I will be giving them my future business. Read More ». . . read more Mon, 03 Dec 2012 00:00:00 GMT

Sydney J. posted a review

I had a great experience in dealing with Birch Gold to buy some metals for myself and my wife’s IRA. It all went pretty quickly and without a hitch so I would recommend them to friends and co-workers. Read More ». . . read more Wed, 28 Nov 2012 00:00:00 GMT

Gerald H. posted a review

I am pleased that I made the choice to purchase my gold from Birch Gold. I had a very pleasant experience with the team there from start to finish. They have very strong customer service and the delivery was quick. I would recommend this company to anyone looking into buying gold. Read More ». . . read more Wed, 14 Nov 2012 00:00:00 GMT

Antonio M. posted a review

Birch is a great company to work with. They are very knowledgeable about the products they offer, which are many. I first did a small transaction with them to test them out and was surprised when my metals were delivered the same week. Ive since done a larger transaction with them and am just as happy with their service. Ive referred my business partner to them and he seems happy with them. Overall they are attentive, easy to get ahold of, knowledgeable and have fast service. Read More ». . . read more Fri, 10 Aug 2012 00:00:00 GMT

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Phone Support: 800-355-2116
Address: 3500 West Olive, Suite 730, Burbank, CA 91505

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